Order Confirmation

After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.

Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your item with and check it hasn’t been filtered into your spam/junk mail.

Where is my Order?

If you live in a major city within Australia, expect your order to arrive within 7 days. If you require express shipping, please let us know.

If you are outside of Australia, please allow approximately 14 days for delivery.

Our shipping partners deliver parcels upon timing stipulated here above. On the rare occasion, there are delays and delivery duration may extend beyond these expected time frames.

Please contact us if you are having difficulties with your order.

Returns and 60 Day Money Back Guarantee

We will replace any damaged products if you return them within 30 days of purchase.

We also offer a 60 day money back guarantee. If you are unhappy with your product, please contact us at admin@houseofvimm.com. 

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